Potential pre-assignment inputs
Useful fields depend on what is consistently populated.
- customer and location context
- campaign and source
- job and opportunity type
- equipment and service history
- assigned seller
- mature sales outcome
Add client-specific sales assignment intelligence to ServiceTitan data.
Use ServiceTitan customer, location, job, campaign, technician, opportunity, and outcome history to evaluate sales-representative fit.
CRM guideUse your own evidence
Start with historical appointments, realistic eligibility rules, and outcomes that have had time to mature.
Your Opportunity
How can ServiceTitan data support machine-learning sales assignment?
ServiceTitan contains detailed operational and customer history across calls, jobs, campaigns, equipment, locations, and employees. Lithium Six uses the fields available before assignment to evaluate which eligible seller is best matched to the opportunity.
What matters most
- customer and location context
- campaign and source
- business unit
- mature won and lost outcomes
What the integration needs to preserve
The integration maps CRM-specific objects and stages into a stable appointment-level record: prospect, source, appointment, assigned representative, property or opportunity context, and mature outcome.
Client-specific mappings remain explicit because pipelines, custom fields, and operating definitions differ even among companies using the same platform.
Eligibility and policy controls
CRM automation and business rules remain authoritative.
- business unit
- territory
- skills
- availability
- capacity
How to evaluate the result
| Measurement | Why it matters | How to use it |
|---|---|---|
| Closed appointment win rate | Confirms that the ServiceTitan integration supports a reliable assignment decision. | Compare appointments that have had enough time to reach an outcome |
| Revenue per appointment | Confirms that the ServiceTitan integration supports a reliable assignment decision. | Compare similar periods, lead sources, and assignment approaches |
| Recommendation alignment | Confirms that the ServiceTitan integration supports a reliable assignment decision. | Compare appointments assigned to recommended representatives |
| Probability calibration | Confirms that the ServiceTitan integration supports a reliable assignment decision. | Review prediction accuracy alongside actual sales and revenue |
| Assignment coverage | Confirms that the ServiceTitan integration supports a reliable assignment decision. | Check for changes in lead mix and team performance before changing your approach |
From CRM history to a live, measurable decision
Connect your sales history
Isotope Labs organizes your appointments, representative assignments, and outcomes into a history we can evaluate, using information available before each assignment.
Test predictive accuracy
We test predictions against historical outcomes kept separate from model training to identify reliable matches between opportunities and sales representatives.
Backtest realistic assignments
We evaluate historical assignment scenarios that reflect representative eligibility, territories, availability, and workload limits.
Track adoption and sales results
See which recommendations your team uses and how those appointments perform, including close rate and revenue per appointment as outcomes become available.
Common questions
How can ServiceTitan data support machine-learning sales assignment?
ServiceTitan contains detailed operational and customer history across calls, jobs, campaigns, equipment, locations, and employees. Lithium Six uses the fields available before assignment to evaluate which eligible seller is best matched to the opportunity.
Does Lithium Six replace ServiceTitan?
No. ServiceTitan remains the system of record. Lithium Six adds a client-specific ranking layer for eligible representatives.
Which fields can be used?
Only fields available before assignment should be considered. Outcome-revealing fields such as a final stage, sale date, or contract value must be excluded from prediction inputs.
How is the integration validated?
The first step is a field and outcome mapping, followed by appointment-level quality checks and a held-out historical model evaluation.
Continue the evaluation
CRM guide
Improve HVAC and plumbing sales assignment using FieldEdge outcomes.
Use FieldEdge customer, equipment, estimate, call, employee, source, and outcome history to rank eligible comfort advisors or sales reps.
CRM guideMove beyond static Zoho CRM assignment rules when rep fit matters.
Evaluate Zoho CRM lead, deal, activity, owner, source, and outcome data for client-specific machine-learning sales assignment.
Strategy guideIs your CRM data ready for assignment modeling?
Review the fields, definitions, and history needed for a credible evaluation.
Complimentary fit review
Discover where better sales assignment could improve your results.
Share a representative CRM export or connect your data. Isotope Labs will evaluate data readiness, representative-performance variation, and the potential value of model-guided assignment before a live rollout.
- CRM data-readiness review
- Historical model evaluation
- Backtesting that reflects your team and assignment rules
- Plain-language opportunity review